This Privacy Policy explains how Focus House processes personal data in connection with its website and product photography services for small brands. It applies to inquiries, bookings, product intake, studio production, proof review, and file delivery.
This introduction outlines how the policy is organized and where to find key information.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details where needed to verify identity, understand the scope of the request, or determine whether an exception applies.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where a change is material, we may provide a more direct notice through the website or by other reasonable means.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, coordinate product intake, manage approvals, produce and edit images, deliver files, process payments, maintain records, operate the website, and comply with legal obligations. We may also use limited data to improve internal workflow and service quality.
We may share personal data with service providers that support website hosting, communications, payment processing, file storage, editing workflows, and related administrative functions. These parties are expected to use the information only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims. We may also share information when needed to complete a transaction or enforce a contract.
We may collect identification and contact details, inquiry content, booking and planning information, product and shot-list details, delivery and payment-related records, communication history, website usage data, and technical information such as device and browser data. Where a client sends products for photography, we may also process information needed to receive, track, and return those items.
We collect data from contact forms, email, planning calls, booking discussions, product intake, proof review, file delivery, and payment handling. We also receive limited technical data from website visits and may generate internal records from project management, editing, and delivery workflows.
We may use session cookies to support navigation and form use, preference cookies to remember basic settings, and analytics cookies to understand site performance and traffic patterns. Cookies are not used to collect more information than is reasonably needed for these purposes.
We use standard cookie controls where available and may rely on browser preferences for additional management. Users can usually block or remove cookies through their browser, but doing so may affect form submission, session continuity, or other basic website functions.
